Kundenservice Jobs München

At BayWa r.e. we r.e.think energy - how it is produced, stored and can be best used to enable the global renewable energy transition that is essential to the future of our planet. Based in 30 countries, BayWa r.e. is a leading global renewable energy developer, service provider, distributor and energy solutions provider. Operating throughout Europe, the Americas and Asia-Pacific, we are strategically investing in emerging markets around the world, actively shaping the future of energy and taking a stand against climate change. Embracing equity and diversity, we are committed to creating inclusive environments where everyone can reach their full potential. Every day, we are working hard to find new solutions, push technological boundaries and redefine service standards to make renewable energy even better.

We are expanding our team and currently seeking an IT Service Manager (m/f/d). This position is preferably based in our Munich office. If you are passionate about implementing an IT Service Management System using best practices such as FitSM, ITIL, or ISO/IEC 20000, then this opportunity is tailor-made for you.

• You will assist in setting up a robust IT Service Management system aligned with organizational goals.
• You will implement, develop, and monitor IT Service Management Processes
• You will collaborate with cross-functional teams to ensure seamless implementation of ITSM processes and continuously improve and optimize existing processes to enhance efficiency and effectiveness.
• You will work closely with IT teams to identify and document various IT services and ensure accurate and comprehensive documentation of service offerings.
• You will create internal service and process reports, providing insights for decision-making, present data-driven findings to stakeholders, and collaborate with stakeholders to ensure successful process adoption.
• You will drive ongoing process improvement initiatives and evaluate proposed enhancements and recommend changes based on data analysis.
• You will provide ITSM guidance and training for employees

• Successfully completed vocational training as a IT Specialist, a degree in (Business) Informatics, or an equivalent qualification
• Minimum of three years of hands-on experience in implementing and executing IT Service Management practices based on industry standards such as FitSM, ITIL, or ISO/IEC 20000
• Comprehensive knowledge about IT Service Management
• Very good German (B1) and English (B2) language skills
• Proficiency in both classical project management and agile methodologies is advantageous

• Mobile working  
• Flexible working hours  
• Modern office atmosphere  
• Company restaurant / Barista bar  
• Discounted Conditions Fitness  
• Discounted Online Shopping  
• Smartphone, also for private use 
• JobRad

• You have interest in IT Service Management topics?
• You have a great deal of empathy?
• You are interested in renewable energies?

You matter to us
At BayWa r.e. we are fully committed to fostering equity and inclusion and embrace the diversity, of all our people, both present and those yet to join us!

We welcome applications from everyone, irrespective of gender, gender identity, national origin, religion, social-, cultural-, or ethnic-background, sex, sexual orientation, age, non-disqualifying physical or mental disability, pregnancy, veteran status, or any other status protected by appropriate law. All hiring decisions are based on business needs, job requirements and qualifications. We are dedicated to being an equal opportunity employer for all by providing an inclusive environment free of discrimination or harassment.

If you as an applicant require additional assistance or accommodation throughout the recruitment process, please reach out to us.

Contact

We look forward to your application! 

If you have any questions about the job offer, please get in contact with us.

#BWreGLOBAL

Melissa Ismail
HR Manager
+49 89 383 932 7037