Customertimes is a global IT consulting company headquartered in New York City with offices in 11 countries. We specialize in developing and implementing cutting-edge technology solutions for business transformation. Our international team includes 1800+ skilled professionals.

We have more than 15 years of experience in the Salesforce ecosystem, and our portfolio includes 4000+ completed projects in more than 65 countries. Customertimes works with major corporations throughout Europe and North America, including industry leaders in healthcare, life sciences, CPG, manufacturing, financial services, education, and the non-profit sector. Our clients include companies such as IQVIA, UPSA, L’Oreal, Dyson, Philips, Sharp, and Danone.

We are now looking for a Salesforce Business Analyst/Consultant to join our team for a pharmaceutical project!

Responsibilities:

• Serve as a trusted advisor to clients, providing expert guidance and strategic recommendations on Salesforce solutions and best practices.
• Be prepared to work onsite in the customer's office several days a week, fostering strong relationships and ensuring effective communication and collaboration.
• Collaborate with clients to understand their business objectives and requirements.
• Work closely with cross-functional teams, including developers, project managers, and quality assurance analysts, to ensure successful project delivery.
• Conduct workshops, presentations, and demos to showcase Salesforce capabilities and solutions to clients.
• Design and architect Salesforce solutions in collaboration with the development team
• Lead the implementation and customization of Salesforce solutions, including configuration, development, and integration.
• Provide guidance and recommendations on technical decisions and best practices.
• Proactively identify and address potential issues or roadblocks in project implementations.
• Promote the adoption of standard solutions and best practices to optimize Salesforce usage and efficiency.
• Stay up-to-date with Salesforce releases, features, and industry trends to provide expert guidance and recommendations to clients.

Requirements:

• Excellent communication skills with the ability to effectively interact with clients, stakeholders, and cross-functional teams, fluently in both German and English.
• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
• Minimum of 3 years of experience in Salesforce consulting, business analysis, or related roles.
• Salesforce certifications such as Salesforce Certified Administrator, Salesforce Certified Platform App Builder, or Salesforce Certified Sales/Service Cloud Consultant are highly desired.
• Proven experience in designing and implementing Salesforce solutions, including configuration, customization, and integration.
• Strong understanding of Salesforce architecture, data model, and security model.
• Experience working with Pharma and/or CPG industries.
• Demonstrated ability to lead workshops, presentations, and demos to showcase Salesforce solutions.
• Ability to make informed technical decisions and recommendations based on business requirements and best practices.
• Strong problem-solving skills and attention to detail.
• Proactive mindset with a commitment to delivering high-quality solutions and exceptional customer experiences.

Hiring Process:

• Intro call with a Recruiter (30 min)
• Tech interview (1-1,5 hours)
• Reference check
• Offer

What we offer:

• Full-time employment with Customertimes
• Medical Insurance (MI): In accordance with Customertimes benefits policy
• Paid Time Off: 30 working days of vacation, 30 working days of sick days
• Home office expense reimbursement: In accordance with Customertimes Business Expense Policy (€50 / month reimbursement for home office Internet expense)
• Sales bonus and commissions (details to be provided in Job Offer)
• Ability to work remotely (home office). As a globally distributed organization, we embraced remote work long before it was established as the mainstream
• This position requires working independently as well as coordinating with teams from other locations
• You are expected to contribute an average of 40 hours per week, but time can be managed flexibly – exceeding the quota is the key consideration

Join us!