For our client, an multinational information technology services and consulting company, we are looking for an Onsite Support Technician (m/w/d) for Bad Homburg.

Your tasks:

• Performs server and storage break and fix.
• Provides support for Enterprise products
• Desk side support specialist
• Provides support for enterprise storage products
• Supports Networking products - including Cisco certification requirements
• Provides support for Payment systems products and client core-CMOS products
• May have project management responsibilities for smaller projects
• Possesses other, high skilled, specialized technical skills.
• Provides support for software, hardware and networking support for desktops, laptops and servers
• Provides maintenance and support on legacy products
• Installs and maintains PCs and associated software, networks, servers and peripherals
• Performs installs, moves, adds and changes as required
• Tests and certifies PCs, networks, servers and client approved applications
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensures customer satisfaction throughout the service delivery transaction
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
• Perform IMAC and exposure to project management
• Support client Legacy products

Your skills:

• High school degree required
• 2-4 years of hands-on technical experience
• Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school/universities and/or applicable related technical experience.
• Bachelor’s degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school/universities and/or applicable related technical experience
• Active directory/exchange server and operating systems knowledge
• A+ certification a plus
• Specific manufacturer certification as required, i.e. EMC, Dell, Cisco, Microsoft, Apple. COMPTIA certifications, and NETWORKPLUS and for legacy products, must have current product training
• Knowledge of client specific internal procedures and service delivery requirements.
• Advanced degree of knowledge of hardware and software including Microsoft/Network operating systems and advanced troubleshooting capabilities on software and hardware problems including DTS, Legacy systems, storage systems and interconnectivity problems
• Ability to test and certify mainframes and/or servers with associated peripherals
• using mechanical capability and an understanding of ESD procedures
• Client and/or governmental clearance may be required Microsoft Server Certified Professional Certification and/or CCNA Certification is an added advantage.
• Police or criminal background verification may be required
• German fluent (min B2-C1)

Our offer to you:

• Employment contract with Nash direct and take over into a direct employment with our client after 6 months.
• 5 days onsite in Bad Homburg
• An exciting environment and cutting-edge projects at global brands and hidden champions
• Personal and individual support by our Account Managers and HR team
• Be part of the Nash direct team and connect with your colleagues throughout Germany.

Interested? Then we would love to receive your application and we guarantee a quick feedback! For more information on the role please get in touch with Aspasia Joannidou.

For over 30 years, Nash direct has been helping remarkable people to win exciting roles at world- leading technology companies in Germany. Our Mission is to give our employees the best possible experience in working with us.

Contact:

Aspasia Joannidou

Executive Recruiter

Tel.: +49 711 20705 231

Mobil: +49 151 11323422

E-Mail schreiben

Internet: www.nashdirect.de