Program Manager – Operations Change – Associate (all genders)

Berlin

Neu
Veröffentlicht am 22.05.2026
Festanstellung

Program Manager – Operations Change – Associate (all genders)

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Bring your delivery mindset and change leadership to a team that helps Operations evolve safely and efficiently. You will work across Operations, Technology, and business partners to translate strategy into practical execution. This role offers broad exposure to complex initiatives, senior stakeholders, and meaningful process and control improvements.

As a Program Manager within the Operations Change Team, you will lead Operations-focused change delivery across the full change lifecycle. You will assess operational impacts, coordinate readiness activities, and drive execution from initiation through implementation. You will partner closely with stakeholders across Operations and Technology to remove roadblocks, manage risks, and ensure sustainable outcomes.

Job responsibilities

Conduct Operations impact assessments for new initiatives, including capacity, operating model impacts, business impacts, and regulatory considerations

Lead end-to-end delivery of change initiatives from initiation through implementation, ensuring milestones, plans, and delivery artifacts are created and maintained

Coordinate operational readiness for new product or process implementations, ensuring procedures, controls, training, and support models are in place before go-live

Identify, track, and manage risks, issues, and dependencies, escalating appropriately to protect delivery outcomes

Partner with stakeholders across Operations and Technology to align scope, timelines, and ownership across workstreams

Collaborate with Legal, Compliance, Risk, and Controls partners to identify, assess, and address risk and regulatory exposure in a timely manner

Communicate progress clearly through updates, forums, and working sessions, tailoring messages for different audiences

Contribute to team priorities and continuous improvement initiatives, supporting a strong, inclusive team culture

Required qualifications, capabilities and skills

Minimum 7 years of relevant experience in business-side program or project management within a financial institution

Demonstrated experience delivering change across the full project lifecycle (initiation through implementation and stabilization)

Proven ability to conduct operational impact assessments and translate requirements into executable plans

Strong stakeholder management skills, with experience partnering across functions and levels, including senior leaders

Ability to manage multiple workstreams and competing priorities while maintaining high attention to detail and delivery quality

Strong written and verbal communication skills, including the ability to simplify complex topics for clear decision-making

Fluency in English (firm’s primary business language)

Bachelor’s degree (or equivalent experience)

Preferred qualifications, capabilities and skills

Proficiency with Jira and Confluence (or similar delivery and documentation tools)

Experience supporting operational readiness for new products, process launches, or operating model changes

Familiarity with change management frameworks and structured approaches to adoption, training, and communications

Experience working closely with risk, compliance, and control partners in regulated environments

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Standort

JPMorgan Chase & Co., Berlin

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