IT Manager (m/f/d)

Essendi in Munich

At Essendi, we do more than operate hotels: we create the dynamics that make them thrive. As a European leader in the economy and midscale segments, we invest and operate with a single ambition: to transform each asset into a sustainable, vibrant, and meaningful place. We combine asset management and operational excellence to unlock the unique potential of every hotel. Present in 22 countries with 20,000 employees, we operate 568 hotels under internationally renowned brands such as ibis, Novotel, and Mercure, etc. We are committed to fostering Positive Hospitality, acting for a lasting positive impact - on our company, our people, and, beyond our walls, on society. With care, dare, and the will to empower, we create and foster places that thrive.
We are looking for an IT Manager (m/f/d) at the next possible date.

Key responsibilities

The IT Manager is responsible for overseeing outsourced and internal IT services across a large, geographically distributed hotel network. This includes managing technology vendors, coordinating projects, supporting hotel openings, ensuring compliance with standards and regulations, and contributing to the long-term digital strategy of the organization.
Vendor & Service Management
Manage and oversee external IT service providers delivering operational support to hotel
Monitor and evaluate SLA performance and service KPIs, ensure accurate invoicing and timely payments
Ensure vendor deliverables align with company standards and expectations with full governance
Participate in service reviews, audits and procurement processes
Support vendor selection and contract negotiations

Hotel Lifecycle Support

Provide IT support across the hotel lifecycle, including openings and disposals
Coordinate vendors responsible for deploying infrastructure, systems and integrations
Project & Operational Excellence

Identify opportunities to improve operational efficiency and hotel performance through technology solutions
Ensure successful project execution (risk, quality, scope, timeline)
Support decision-making and arbitration processes to define and prioritize project opportunities
Provide strategic technology insights and recommendations to executive management
Drive modernization initiatives and support the organization’s digital transformation vision

Experience

Suitable experience in IT management or IT service coordination
Experience working within an outsourcing-based service delivery model
Strong vendor management experience
Background in hospitality, retail, or other multi-site environments is an advantage
Demonstrated success in delivering and managing complex IT projects
Technical Knowledge

Understanding of enterprise IT environments and cloud-based solutions
Knowledge of hospitality systems such as PMS, POS, GRMS, and BMS is required
Understanding of GDPR and security standards (PCI DSS is a plus)
Network and firewall management on master level
Additional Skills

Financial & Budget Oversight: Strong understanding of financial processes and tools (e.g., TRIRIGA) is required
Compliance & Security Oversight
Cost Optimization Oversight
Language Skills: Excellent command of both German and English, with the ability to communicate effectively across stakeholders

What we offer

Attractive, market-aligned compensation package including a 13th salary (guaranteed) and an annual performance bonus
Flexible working model with up to 50% remote work and the opportunity to work up to 20 days per year from another EU country
Monthly Edenred meal vouchers worth 115€
Continuous learning and development opportunities through our goFLUENT language platform, extensive e-learning offerings, and comprehensive training programs
Exclusive discounts in our hotels
Access to the Corporate Benefits platform with a wide range of special offers and discounts
“ALL Heartists” card granting exclusive benefits at Accor hotels worldwide
And many more ...

Now it’s up to you

Join us on our journey and apply! We look forward to receiving your application:
We are committed to equal opportunity and welcome diversity in our company; therefore, applications from people with disabilities or from underrepresented groups are strongly encouraged.