Join a dynamic IT team that powers innovation across a global enterprise. As an IT Site Support Associate, you’ll be the go-to expert for maintaining and optimizing our Microsoft Windows infrastructure. This role offers the opportunity to work on advanced technical challenges, influence IT strategy, and contribute to projects that shape the future of our digital environment.

WHY THIS ROLE IS EXCITING

Impact: Your expertise will directly enhance productivity for engineers, manufacturing teams, and global operations.

Growth: Exposure to enterprise-level IT systems, cybersecurity initiatives, and digital transformation projects.

Innovation: Be part of a team implementing next-gen technologies and automation solutions.

Culture: Work in a collaborative environment that values professional development and recognises contributions.

ESSENTIAL RESPONSIBILITIES

Deliver hands-on support for desktops, laptops, and network systems in a Microsoft Windows environment.

Manage system security, passwords, and data integrity to safeguard critical operations.

Provide exceptional customer service, ensuring clear communication and timely resolution of issues.

Configure wireless devices for secure connectivity to corporate O365 email.

Execute software installations, updates, and configurations based on ticketing workflows.

Independently image, configure, and deploy new PCs across the organization.

Maintain accurate records of PC inventory, assets, and support queues.

Support phone systems and assist with user training on applications and tools.

Collaborate with Service Desk leadership and outsourcing partners to troubleshoot complex issues.

Test and recommend new software and operating systems for deployment.

Participate in IT projects aimed at improving end-user experience and operational efficiency.

Provide after-hours support as needed.

WORK ENVIRONMENT

Location: Raunheim, Frankfurt

Setting: On-site role within a high-tech engineering, sales and manufacturing facility

Physical Requirements: Ability to lift up to 40 lbs.

Flexibility: Occasional overtime, on-call weekends, and project-based evening work

Travel: Up to 10% domestic travel

REQUIRED SKILLS

Strong customer service orientation and communication skills.

Advanced knowledge of Windows 10/11, Apple OS and TCP/IP networking.

Knowledge of Apple & Android Devices

Proficiency in Active Directory, Office 365, antivirus/security tools, and PC troubleshooting.

Ability to work independently, prioritize tasks, and manage projects effectively.

Problem-solving mindset with sound judgment and decision-making skills.

Fluent in German and English, other languages are an advantage.

EXPERIENCE

3+ years in IT support roles with hands-on technical expertise.

Proven experience supporting Microsoft PC environments, Remote Sites and Remote Users via VPN.

Driving License

EDUCATION

Required: Associate’s degree in Computer Information Systems

Preferred: A+ certification, MCP, and Windows 10/11 certification

What you can expect from us:

An international environment in an innovative electrotechnical high-tech electrical engineering company

Challenging and varied tasks

Use of our technologies worldwide in industrial and semiconductor applications

Short decision-making processes and collegial cooperation in a globally networked team

Flexible working hours for an optimal work-life balance

Independent areas of responsibility with a high degree of independence

Individual and needs-oriented training and development opportunities

Attractive additional benefits:

Corporate benefits with financial advantages in everyday life

Job bike to support environmentally friendly mobility

Health offers for your well-being

Modern office equipment for pleasant and efficient work