Internal Service Engineer

Entity: Daikin Portugal Job Category: Customer Care and Technical Service Location:

Paço D'Arcos, PT

Job Requisition ID: 2814

 Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a major Japanese company and the world's largest producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and refrigeration technology.

Daikin Portugal (DAPT) is one of DENV's sales affiliates, with offices in Paço D'Arcos (head office) and Vila do Conde. Visit our website to find out more about us!

In Portugal, we are a sales subsidiary of the Daikin Europe Group. At the moment, we intend to strengthen our local team! We have an excellent professional development opportunity for a:

INTERNAL SERVICE ENGINEER

What is expected in the role:

Ensure after-sales technical support to customers, in a Help-Desk logic, namely:

• Evaluation and technical support to HVAC professionals (cellphone, Whatsapp, e-mail);
• Selection and quotation of spare parts;
• Management and technical evaluation of assurance processes;
• Monitoring the performance of Daikin products;
• Timely response to customers' technical questions.
• Creation of technical support content.

Our ideal candidate must have:

• Professional training in the area of air conditioning and refrigeration, or a Degree in Mechanical Engineering or a related area.
• 1 to 2 years of experience (preferred), however, more junior candidates will also be considered, as this is an excellent learning opportunity in the field of HVAC;
• Ability to resolve and diagnose technical issues.
• Strong customer orientation, autonomy and good communication skills;
• Good knowledge of English and Computer Science from the user's perspective (Word, Excel and PowerPoint).

For Daikin it is very important that those who are part of our team feel part of it! That is why it is essential that employees work positively as a team in order to achieve goals.

If you are the candidate we are looking for, send us your CV!