Job Description

Overview

 

SOSi is seeking a dedicated and technically skilled Junior Systems Administrator to join our dynamic IT team supporting our government customer. This role primarily focuses on handling Tier 2 service desk tickets, providing in-depth technical support, and maintaining systems across a secure network environment. The ideal candidate is detail-oriented, proactive, and eager to grow in a fast-paced, mission-driven environment.

 

Essential Job Duties

 

• Provide Tier 2 support for escalated technical issues via service desk tickets.



• Troubleshoot hardware, software, network, and application issues.



• Collaborate with senior administrators and engineers to resolve complex technical challenges.



• Maintain user accounts, system backups, and patch management processes.



• Document resolutions and contribute to the IT knowledge base.



• Adhere to ITIL processes and maintain compliance with DoD cybersecurity policies.



• Support infrastructure projects and system upgrades as needed.

 

Qualifications

Minimum Requirements

 

• Minimum 3 years of experience on an IT service desk with demonstrated escalation support.



• Associates degree in an IT-related field (or two years of IT experience in lieu of degree).



• ITIL 4 Foundations certification.



• MCSA: Windows Server 2016 or higher-level server certification.



• IAT Level II certification (e.g., CompTIA Security+ CE, CSA+, GSEC).



• Active DoD Secret Clearance.



• Strong communication skills and the ability to work effectively with cross-functional teams.

 

Preferred Qualifications

 

• Microsoft Certified: Azure Administrator Associate (AZ-104).



• VMware Certified Professional (VCP) certification.



• Proficiency with workstation, application server, and database server platforms.



• Experience supporting DoD, especially Army environments.

• Fluency in a foreign language is a plus.

 

Additional Information

Work Environment

• Working conditions are normal for an office environment.


• Fast paced, deadline-oriented environment.

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.