Job Description Working in a fast paced constantly evolving environment you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. In this position you will have a primary responsibility on the Northern Europe cluster (Germany Austria Czech Republic Switzerland) with Germany Munich as main location and assignment of the support position with onsite presence full time required and support of retail sites and corporate sites. You will be working in coordination with EMEA IT team for the day to day prioritization escalations and potential contribution to project work to a lesser degree. Job Responsibilities

• Troubleshooting and repairing hardware issues providing proximity support for specialized systems within the technicians local area of responsibility;
• Installing customers approved software;
• Basic network troubleshooting;
• Isolating or resolving customers supported printer and multi-function device issues;
• Providing advanced software troubleshooting and support remotely using support tools and processes;
• Troubleshooting mobile device issues and remote access issues;
• Escalating Tickets that cannot be resolved by Stefanini to the appropriate client or third-party support group for resolution;
• Conduct spare part and loaner pool management;
• Contribute to the creation of KB and sharing shift-left knowledge from Field Service to Service Desk;
• Install/Move/Add/Change/Remove/Dispose (IMACR/D) Services;
• Cascading Deploying PCs/Macs to end users;
• Carry out new joiner onboarding when required;
• Configuring and deploying telephones PCs/Macs post-image;
• Deploying IT equipment; imaging and staging PCs/Macs or mobile devices (includes activation where necessary on respective regional carrier);
• Managing the equipment inventory & lifecycle following a customers-approved process;
• Communicate with EMEA IT team on day to day escalation issues;
• Directly engage in general IT support as required. This may include amongst other things:
  • Face to Face and remote desktop and basic POS support
  • HO & Back Office team support
  • Setup and configuration of new routers switches and firewalls
  • Hardware support (Workstation laptop printer repair and replacement)
  • Site hardware audits
  • Managing traffic counters
  • Software deployment and trouble shooting
  • Onsite cabling
  • Managing infrastructure for payment terminals (varies across region)
  • Ensuring in-store music solutions are available and fit for purpose

• Bachelors degree and/or equivalent experience in Information Technology or Computer Science;
• Proven ability to deliver multi-site infrastructure related projects;
• The ability to manage multiple projects / activities at a time and to prioritise appropriately;
• Excellent written and verbal communication skills;
• Flexibility to work outside of working hours as necessary;
• The ability to travel 20% of the time within Europe;
• Excellent problem solving abilities;
• A solid working understanding of Windows domain services (DNS DHCP RADIUS etc.);
• Fluent in German and English;
• Must have authorization to work and remain in Germany.
• Nice to have:
  • Experience in Luxury Retail
  • Relevant technical qualification (MCITP / CCNA / VCP etc.)
  • Experience in delivering UCaaS / CCaaS technologies
  • One or more of the following languages: German Italian Spanish Dutch
  • Experience working across multiple regions and cultures

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Whats next:
Its best to apply today because job postings can be taken down and we wouldnt want you to miss this case you need further information just send us a message at and well be happy to assist!

Diversity & Inclusion
Here at the Stefanini Group we value plurality and equity regardless of race sexual orientation disability age ancestry religion gender and nationality. We understand and encourage the importance of being you!

About Us
We are the Stefanini group a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here we like to say that technology is not the end but the means: what really matters are the people who drive it all.

Our mindset is AI First meaning we invest in cutting-edge technology in everything we do focusing on results for our clients.

We are a company A GROUP that breathes collaboration and offers a dynamic environment where you will learn by doing grow alongside the team and have space to contribute with ideas and projects.

More than just talking about digital transformation we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop innovate and be part of something bigger the Stefanini Group is your place.

We want to inform you that there are currently scams targeting job seekers by falsely using our companys name Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.

Please remember that legitimate job offers from Stefanini will always come through official channels including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information please disregard them.

If you suspect youve been targeted please contact us immediately at for verification.

Key Points to Remember:

• Legitimate job offers only follow interviews conducted with our hiring managers or clients.
• We will never ask for payment at any stage of the recruitment process.
  
  

Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.
Key Skills
Children Activity,Accounts Assistant Credit Control,Android,Apparel Merchandising,Franchise,Construction Equipment
Employment Type : Contract
Experience: years
Vacancy: 1