UPS - United Parcel Service Deutschland S.à r.l. & Co. OHG
Sales Support Specialist
UPS - United Parcel Service Deutschland S.à r.l. & Co. OHG


UPS Capital, a wholly owned subsidiary of UPS, is expanding and growing in Europe. UPS Capital provides risk mitigation and financial solutions to differentiate UPS from its competitors. Cargo and Credit Insurance, Customized Declared Value (CDV) and UPS Proactive Response Secure (UPRS) are the products that are currently offered. UPS Capital has 14 sales people currently located in Germany, the UK, Italy, France, Spain and the Netherlands, while expanding to support the entire region. As countries are launched and products are added to the portfolio, additional team members will be required to support this growth. The Operations team is responsible for prospecting, pricing, and setup of new customers, as well as providing support to our Sales and Marketing team. The specialist’s primary responsibility will be Reporting, Underwriting and Customer Service. The position will work with UPS Capital Management and Sales, Middle Market and Enterprise Account customers.


  • Responsible for regular reporting and analysis of results; develop insights; recommend actions; create ad-hoc customer performance analysis and produce sales prospect campaigns
  • Provide feedback to Sales teams about recommended customer rates
  • Identify opportunities for process improvement and assist in developing business requirements
  • Researches and responds to Customer concerns, then recommending corrective action plans

The candidate will have the opportunity to:

  • Learn about UPS Capital, and build our rapidly growing business in Europe.
  • Modify and develop customer solutions to expand grow UPS revenue.
  • Modify and develop reporting and be in charge of the automation of built processes.
  • Work within the Global UPS Capital Operations Team.
  • Work closely with UPS Capital management and Sales.


  • Bachelor or University degree in business, marketing or economics.
  • Excellent Verbal and Written Customer Service Skills.
  • Strong analytical and problem solving skills.
  • Team player and strong communicator.
  • Fluent in German and English required. Additional language French or Dutch a plus.

Apply online at


UPS - United Parcel Service Deutschland S.à r.l. & Co. OHG
Neuss, DE

Angebot vom 08.02.2017